Terms and Conditions of Service

By booking online with B&Bowa’s Cleaning Services, you agree to comply with and be bound by the following terms & conditions of service.

Booking, Confirmation and Appointment Details

Service Request:  When you request our services, you are agreeing to the terms and conditions specified herein.

Confirmation: Booking a service does not guarantee an immediate spot. You will receive confirmation via email or phone call/text to confirm your appointment once finalized in our system.

Appointment Arrival Window: Cleaning appointment arrivals are scheduled for a certain time; however specific times are not guaranteed due to the nature of this business. We generally arrive no later than 30 minutes after the window start-time, with a reasonable arrival window allowance of 1-hour from the scheduled start time. While we strive to adhere to the schedule, slight delays might occur due to unforeseen circumstances. We will always reach out by phone or text if we are running behind schedule.

Right to Refuse Service: We reserve the right to deny or terminate service in the event of inappropriate conduct, inaccessible or disconnected necessary utilities (electricity, running water), safety concerns, excessively cluttered or unsanitary beyond reasonable conditions, dangerous appurtenances present (weapons, live wires). Our cleaners may refuse service on the spot, and a cancellation fee will apply

Safety and Service Limitations: To ensure safe working conditions and appropriate boundaries for our cleaners:

  • We do not handle mold removal or areas containing bodily fluids or excretions
  • Our cleaners do not handle or lift more than 50 pounds – if you would like areas cleaned behind/under heavy furniture, please have it moved in time for your scheduled appointment
  • Our cleaners do not climb higher than 6 feet (if you require service higher than 6 feet, please contact our office for more details) and our team do not perform work outside the home.

Rescheduling and Cancellation Policy

Notice Period: A minimum of 48 hours’ notice is required for cancellations or rescheduling to avoid a fee.

Fees: Cancellations made within 24 hours of the scheduled appointment are subject to a cancellation fee of $50, and re-scheduled appointments a fee of $25.

Payment and Pricing

Payment Timing and Methods: Payments must be made on the day of cleaning, at the conclusion of the service. Accepted methods of payment are E-transfer, check, or credit card.

Service Fees: While we provide instant prices based on our experience and information provided on the client booking form, prices may be adjusted based on the actual condition of the property. If the condition deviates significantly from what is represented on the booking form, we will contact you to discuss the adjustments. We reserve the right to re-evaluate service fees at any time; If we are unable to establish contact within 60 minutes of the scheduled start of the appointment window, the cancellation ($50) or rescheduling ($25) fee will be charged.

Refunds and Touch-ups: If you are dissatisfied with our service, please contact us within 24 hours of the job completion. We will address your concerns promptly and come up with a solution via partial refund or re-clean/touch up, to reach a solution to the satisfaction of both parties.

Rate Increases: Client rates may be adjusted based on changes in service frequency, home situation, or other factors. An annual increase of no more than 5% may be applied to recurring clients’ regular service.

Customer Responsibilities

Access: Clients must ensure the cleaning team has access to the property at the scheduled time, with provision of keys/instructions to enter the property. If locked out, every effort will be made to contact you. Failure to grant access within 60 minutes of the scheduled appointment arrival time will result in a $50 late cancellation fee.

If your property has a security system, kindly provide the necessary codes and instructions for use during the cleaning.

Cleaning Preparation: We request that you pick up clutter and do some light tidying to allow our cleaners easy access to the areas/surfaces to be cleaned (floors, countertops, tables, shelves). If you prefer our cleaners to handle these tasks, please notify the office in advance for a fee adjustment.

Cleaning Supplies: We provide the necessary cleaning equipment and products to complete the scope of work as described in our services. If you prefer specific products, kindly inform us in advance, and have them ready and available when our cleaners arrive

Pets: While we work around pets, clients are responsible for their pets’ behavior. Aggressive pets may result in service refusal.

Breakage/Damage & Loss Policy: While rare, breakage or damage may occur. We carry insurance for damage or breakage caused by our cleaners.

Please report any damage or breakage noticed within 24 hours after the completion of our cleaning service. We cannot be held responsible for any claims made after this period.

We are not liable for damage or breakage of items that are inherently fragile, valuable, irreplaceable, or improperly secured. Such items include, but are not limited to, cash, jewelry, art, antiques, and improperly installed fixtures.

We are not responsible for any damage resulting from pre-existing wear and tear, improper installation, or poor craftsmanship.

Holidays and weekend: The following holidays will be observed. We will not schedule cleans on these days. If your recurring visits happen to fall on these days, Holidays and weekend work is at holiday rate time and a half or we will work with you to pick a suitable alternate time.

  • New Year’s Day
  • Family day
  • Good Friday
  • Victoria Day
  • Canada Day
  • Saskatchewan Day
  • Labour Day
  • Thanksgiving Day
  • Remembrance Day
  • Christmas day
  • Christmas Day

Governing Law

These terms and conditions are governed by the laws of the province of Saskatchewan, Canada, without regard to conflict of law principles.

By booking our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions of Service.

We continually strive to improve our services. If you have suggestions, please let us know. B&Bowa’s Cleaning services reserves the right to update or modify these terms at any time without prior notice.

For any questions or concerns regarding these terms, please contact us at:

B&Bowa’s Cleaning Services LTD.

Phone: +1(306) 552-5262

Email: info@bbowascleaning.com


Privacy

Effective Date: 2024

Privacy Policy

B&Bowas Cleaning is committed to protecting your privacy and ensuring the security of your personal information. Please read the following carefully to ensure you understand our views and practices regarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. The policy only applies to our website – leaving our website through any links or otherwise, you are subject to the policy of that website. By accessing or using our website, you consent to the practices described in this Privacy Policy.

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact you or identify you. It may include your name, email address, phone number, mailing address when you contact us through our website, booking forms or other communication channels.

All Payment Transactions are encrypted and secure, securely stored and not accessible to employees, contractors, or third parties. Please note you may be asked to create a profile and password to access our interactive booking features and appointments. It is your responsibility to keep this information secure and confidential do not share this password or information with anyone. 

Usage Data

We use your personal information to respond to your inquiries, process your requests, provide the services you have requested, and process payments. By submitting your e-mail and phone number on our website, you consent to receiving promotional materials or important updates through these channels.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may disclose your information to trusted third parties who assist us in operating our website, conducting our business, or servicing you, if those parties agree to keep this information confidential.

Tracking Technologies and Cookies

Our website may use cookies and other technologies to enhance your user experience. You can set your browser to refuse all or some browser cookies, but this may limit your ability to use certain features on our website.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your personal data if required by law or in accordance with valid requests by public authorities (e.g. court or a government agency).

Other Law Requirements

The Company may disclose your personal information in accordance such:

  • Comply with legal obligations
  • Prevent or investigate possible wrongdoing in connection with the service
  • Protect against legal liability
  • Protec and defend the rights or property of the company
  • Protect the personal safety of users of the service or public

Security of your Personal Data

The security of your personal data is very important to us but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we use strive to use commercially acceptable means to protect your personal data, we cannot guarantee its ability security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our site. If we need to rely on consent as a legal basis for processing your personal information and your country requires parent consent, we may require your parent’s before we collect and use information.

Other Websites Links

Our service may contain links to other websites that are not operated by us. If you click on third party link, you will be directed to the third party’s website. We strongly encourage you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for content, privacies policy or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, you contact us at:

(306) 552-5262

info@bbowascleaning.com

Consent

By using our website, you consent to our Privacy Policy.